Lifecycle Solutions

There are only 3 times in a customer’s lifecycle when you need to be concerned with what you know: Before, during and after they are customers.  TSI can help with all 3.

New applicants can (and should) be run through a good matching process to see if they have prior accounts.  The key is to know.  If the account was paid then you can maybe breathe a bit easier as they come back.  If not, now’s your chance to collect the balance and, if allowed, a deposit. 

Monitoring existing accounts is a month to month if not day to day challenge.  While only 20% of the portfolio may be delinquent at any one point in time, only half of them usually represent significant risks to the organization.  The challenge: to know which 10% is just a little behind and will pay and which will do its best to increase your gross write-offs.

Final accounts represent another type of challenge. Without the threat / reality of service disconnection most utilities are outside their core competency when it come to tracing and collecting final and charged-off accounts. However, knowing which accounts will pay from those that probably won’t certainly provides the credit manager with critical information about how much good money to expend chasing the bad.

© TSI, 2009   E-mail: contactus@totalsolutioninc.com
777 N Rainbow Blvd, Suite 250, Las Vegas, NV 89107  Phone: 866.737.5328  Fax: 630.214.7545